Residential Pooper Scooper Services
Our goal at The Poolice Department is to provide five-star white glove service for all your pet waste removal needs. That effort starts by hiring great team members who love working with dogs!
With a major focus on utilizing sophisticated systems, hiring great people, and communicating with our customers we have earned a positive reputation for being the top-rated pet waste removal company in the area.
Live in a bigger community? The Poolice Department also offers commercial pet waste removal services.
Keep scrolling to see how our residential pet waste removal process works and get signed up today!
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What makes us different
What to Expect For Service
Arrival Notification
If you choose to receive notifications you will receive a text message letting you know that your technician is scheduled to arrive within 30-60 minutes. The Poolice Department is unable to provide exact arrival times as we optimize each route the night before to minimize drive time and help keep costs low. Customers are not required to be home during time of service we simply ask for easy access to the cleaning areas and that no aggressive dogs be left out in the yard.
Yard Cleaning
Your Scoop Technician will arrive and begin cleaning up all of the dog waste. The Poolice Department staff members are trained to walk in a special route to minimize the chance of missing any pet waste and will always walk your yard multiple times to ensure everything is as clean as possible.
Safety Measures
Once your yard is poop free your scoop technician will upload a photo of your closed gate to make sure no dogs get outside of the yard. They will also spray down all of their scooping equipment with an organic kennel grade disinfectant to prevent the spread of illness.
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Sign Up Process
Sign Up For Services
Go through our instant quote process, give us a call, or message us on Facebook to ask any questions and get signed up for pet waste removal services.
Schedule Your Initial Cleanup
Once you sign up for services a representative will reach out to schedule your initial cleanup and walk you through the entire process.
Setup Customer Portal
After your initial cleanup is scheduled you will be able to activate your customer portal where you can manage your Poolice Department service.
Setup Payment Method
All billing occurs on the 1st of each month before services are provided. You are able to setup automatic payments with a bank account or credit/debit card. Once auto pay is setup, The Poolice Department will generate your invoice and send you a receipt via email. These records can also be seen in the customer portal. If payment is not received prior to your first cleaning of the month you will be removed from the service schedule.
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Our Guarantee
We Offer our 100% Satisfaction Guarantee. It's called the Doo-Over. If you're not satisfied with your service, we will come back out again and make it right!
You'll get a 1 hour service notification when your tech is close by
Once service has been completed, you'll receive a photo message with the gate closed
You’ve settled on a business
Frequently Asked Questions
- The Poolice Department loves working with dogs! Our technicians have no issue working with your dog in the yard.
- If it is evident that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and The Poolice will pull double duty the following week.
- The Poolice Department has no contracts and customers can cancel services at any time for any reason with 48 hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
- Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
- If a customer cancels services half way through the month they will be refunded for services that have occurred. The refund will be processed to the payment method on file in the customer portal.
- If The Poolice Department is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, The Poolice Department will pull double duty the following week.
- Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.
- The Poolice Department operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
- If we are unable to provide service one week due to unsafe conditions we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
- Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all of the snow melts and will continue on with their subscription plan with locked in rates.
In most cases, yes! Our team loves animals, and it’s the reason many of our staff members work at The Poolice Department. However, there are cases when dogs can be aggressive and may not allow our staff to enter the yard safely. If this is the case we may ask that you restrain your dog to a safe area before we can clean.
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
